We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Mexico, Central America, South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
5 Stars (12)
4 Stars (4)
3 Stars (0)
2 Stars (0)
1 Star (0)
|Buyer||Real customer reviews|
27 Sep 2018 00:32
Beautiful product and it works the only thing u guys should have included the battery for the remote. I will still give you a 5 star ⭐️
24 Sep 2018 20:31
very nice and works silent
23 Sep 2018 22:31
Prompt delivery and the product is exactly as described
22 Sep 2018 09:50
Of good furniture quality like me. The remote control not working must take it to check if it brings you Battery
20 Sep 2018 12:31
Packing in a trash, feeling that walk with Moscow was. And like all
20 Sep 2018 10:20
18 Sep 2018 13:27
18 Sep 2018 05:10
Description 100%. No noise. Good looking. I now using it with a few drops with aroma essential oil. But I will try using Himalayan salt as well. Will give feedback on that later on. Highly recommend this product and store. Excellent services.
15 Sep 2018 06:15
15 Sep 2018 04:46
Shipping for over a month, item exactly as described, is a good thing, and has a second order, but that's packed horrible, not a defense, box all scrambled, miraculously intact, still it is fragile goods and packaging must be better in protective thick film or foam.
11 Sep 2018 13:13
Looks more dark in the image actually is more wood color
7 Sep 2018 11:59
Excellent, and arrived earlier than expected.
6 Sep 2018 13:31
Arrived ahead of schedule, also. Works all good
6 Sep 2018 12:28
Very cute trinket; sending a couple of weeks is not monitored, though and flew for 3 weeks; the Parcel is clearly through hard times, but the main thing that flew and like stuffing is not affected; remote was without batteries, but I have found and managed to test-it works. Until satisfied-Thanks :)
2 Sep 2018 13:18
Looks decent and does the job.
2 Aug 2018 23:57
Very cool, you will not regret. Aromatiziruet room Fine, as well as color shimmered very beautiful. Works fine. Brought in two weeks is very good.
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